The deleted note-taking issue isn't the only software revamp problem that has frustrated 888 Poker customers. Of those three, only partypoker is on the rise, as PokerStars has also seen its reputation take a hit following slashed player rewards and bungled player retention strategies. Previously positioned among the top three poker sites with partypoker and PokerStars - at least in the eyes of many - 888Poker appears to be fading fast. Just a few weeks ago, it was widely reported that 888Poker suffered through its worst year ever in 2018, with year-over-year online poker revenue plunging to $49 million from $77.9 million. That perceived disrespect seemingly goes hand-in-hand with plummeting poker room revenue figures released by parent company 888Holdings. "You cannot have people who have been playing for years lose their notes and shrug your shoulders," stated 2+2 forumite ‘leviathan74’, adding, " it’s disrespectful to your customers." One of the biggest gripes - and certainly a problem that could have been avoided - is that the notes that players had made on their opponents over the years were completely wiped out, forcing players to start from scratch in keeping tabs on the playing tendencies of tablemates. The software update rolled out by 888Poker recently has been met with plenty of harsh criticism from players, many of whom don't seem to care much for the upgrade dubbed "Poker 8".
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